| Relevance/rationale of the indicator (resp. why the indicator was chosen to measure the target and how it is suitable for these purposes) |
Measuring satisfaction with public services is at the heart of a citizen-centered approach to service delivery and an important outcome indicator of overall government performance. Mindful of close connection between service provision/performance, citizen satisfaction and public trust, governments are increasingly interested in better understanding citizens’ needs, experiences and preferences to be able to provide better targeted services, including for underserved populations. |
| Target value of the indicator and its evaluation |
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| Definition |
This indicator measures levels of public satisfaction with people’s last experience with public services, in the three service areas of healthcare, education and government services (i.e. services to obtain government-issued identification documents and services for the civil registration of life events such as births, marriages and deaths). |
| Measuring unit |
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| Indicator disaggregation |
By sex
By age |
| Reference period (resp. the period to which the indicator relates) |
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| Related geographical area |
CZ (NUTS 0) |
| Comment |
Data for indicator 16.6.2 are not available according to the relevant UN methodology. Therefore, a proxy indicator was designed, which can be used as a substitute for reporting indicator 16.6.2.
N = number of respondents
The proportion of men and women in each survey is 50:50.
For data disaggregated by sex, the result is statistically significant (p> 0.05) in 2003/9, 2005/6, 2006/2, 2007/12, 2008/12, 2012/1 and 2019/2.
For data disaggregated by age, the result is statistically significant (p> 0.05) in 2020/2, 2021/6 and 2022/11.
Asked question: "How satisfied or dissatisfied are you with the current state of the following areas in the Czech Republic: i) the functioning of the authorities"
The indicator evaluates the population 18+. |
